Frequently Asked Questions
Frequently Asked Questions
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Q: How much does shipping cost?
A: We offer free standard shipping on all orders. We also provide secured shipping for $7 and fast secured shipping for $25.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the chosen shipping option. Estimated delivery times are as follows: standard shipping takes 15-21 days, secured shipping takes 7-15 days, and fast secured shipping takes 3-7 days.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for a full refund or exchange. Please refer to our Return & Exchange Policy page for more detailed information.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries worldwide. Please note that international shipping times may vary, and additional customs fees may apply.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your order on our website.
Q: How do I place an order?
A: To place an order, simply add the desired items to your cart and proceed to checkout. You will be prompted to enter your shipping and payment information. Once you submit your order, a confirmation email with your order details will be sent to you.
Q: What should I do if I have a problem with my order?
A: If you encounter any issues with your order, please contact us at contact@luxurybags.pro, and we will make every effort to assist you and resolve the problem.
Q: Can I cancel my order?
A: If your order has not yet been shipped, you can request cancellation by contacting us at contact@luxurybags.pro. Once your order has been shipped, it cannot be canceled.
Q: Do you offer discounts or promotions?
A: Yes, we occasionally provide discounts and promotions. Be sure to sign up for our newsletter to receive notifications about upcoming promotions.
Q: How can I contact customer support?
A: You can reach our customer support team by emailing us at contact@luxurybags.pro. We strive to respond to all inquiries within 24 hours, Monday to Friday.
We hope these answers address your inquiries! Should you have any additional concerns, please do not hesitate to reach out to us at contact@luxurybags.pro.